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Centre for Good Governance (CGG)

1. It is a brain child of management team of CABM
2. It will be a symbol of positivity in the University
3. It will act as a catalyst for promotion of good governance in the University
4. It will not interfere in the working of any section / department/ college/ directorate
5. It will act as a facilitator in providing all the information to Vice – Chancellor of the University at a click of mouse
6. CGG will work on the principle of “Success is yours & Failure is ours” We know how to convert failure into success

Vision of CGG:

To be a world class unit to guide governance reforms and grievance management by bringing together and harnessing the power of knowledge, technology and people for Good Governance of GBPUAT.

Mission of CGG:

To work with university departments to implement governance reforms.

To be a think tank to foster growth-oriented and people-centric governance.

To enable the university departments with eGovernance tools for improved service delivery.

To create a bank of best practices and tools in governance reforms – including e-governance.

To support change management programmes in the University.

To provide consultancy services to public and private universities to promote good governance.

Aims of CGG:

CGG aims to

1. Provide world class delivery in administrative reforms, process re-engineering, policy formulations, evaluation and support university colleges / departments / sections in improved service delivery.
2. Design and delivery of end-to-end e-Governance systems across all colleges / departments / sections in the GBPUAT.
3. To act as a nodal agency for integrated information and grievance management in the University.

Strategy:

CGG will undertake action research, provide professional advice and conduct change management programmes for various sections and successful implementation of their reforms to achieve twin objectives of Transparency, efficiency and zero genuine grievances (ZGG) everywhere in the GBPUAT.

CGG will work closely with policy makers like BOM, AC, UMC, senior officials, management experts, students, institutions and other stakeholders for designing and implementing people centric governance policies.

CGG aspires to be a centre of excellence in governance and a guiding force for all its user departments through adoption of standard processes, appropriate technologies and people excellence with a focus on enhancing user’s satisfaction through continuous quality delivery, improvement and value proposition.

Objectives:

The main objective of the CGG is to bring Accountability, Integrity, Credibility, and Transparency & Efficiency in day-to-day activities of the organization (GBPUAT) to provide effective services to all its stake holders.

CGG will work to achieve the following objectives:

1. To design and implement governance reforms in all the colleges / departments / sections of GBPUAT.
2. To enable all the colleges / departments / sections of GBPUAT with e-Governance reforms.
3. To create a bank of best practices and tools in governance reforms for teaching, research and extension programmes of GBPUAT.
4. To support change management programmes in the GBPUAT.
5. To achieve paperless offices in GBPUAT in due course of time.
6. To achieve excellence in integrated information and grievance management in the University.

Key Activities:

1. Policy reviews and formulations
2. Assessments and evaluations
3. Nodal Agency for administrative reforms and Grievance Management
4. e-Governance solution provider

Roles & Responsibilities

Administration and maintenance of GBPUAT and its various units Website & Web Portal

Data Centre Maintenance

Development & Maintenance of Online applications

Emphasis upon the wider Access of Information.

Enhancing efficiency through e-office & e-Management (Document Management System)

Greater attention to Improve Service Delivery Mechanism.

Maintenance of Institutional data base

Procurement & Maintenance of IT related equipment’s (hardware and software)

Grievance Data Management of students/faculty/stakeholders of GBPUAT

Divisions of CGG

CGG will have the following divisions

1. Planning, Monitoring and Evaluation (PME) Division
2. e-Governance Division
3. Administrative Reforms and Public Grievances (ARPG) Division

The role and responsibilities of above divisions are given below:

(I) Planning, Monitoring and Evaluation (PME) Division

The PME division will have the following officers

• Coordinator, PME
• Assistant Coordinator, PME
• Nodal Officer, ICAR

The role responsibilities of this division will be as follows:

Liasoning with

• ICAR
• State Govt.
• Rajbhawan
• AIU
• Other academic regulating bodies like UGC, AICTE etc.

Technical Support for Digitization of Records

Technical Support for Priority setting

Technical Support for

• Monthly plans
• Annual plans
• Five year plans
• Perspective plans

Support for University Budget preparation

Fund Management for CGG

Miscellaneous

Activities assigned by Director, CGG/ Vice-Chancellor from time to time.

(II) e-Governance Division

The e-Governance division will have the following officers

• Coordinator, e-Governance
• Programmer
• NIC support team

This division will have two sections:

• Development of Software
• e-Monitoring

Modus Operandii:

Using E-Governance / m-Governance

Definitions:

• E-Governance is Technology driven Governance for delivering Services, Exchange of Information Communication Transactions and Integration of various Systems & Services between Government bodies like university & Citizens. 
• M-Governance is Mobile Technology driven Governance for delivering Services, Exchange of Information Communication Transactions and Integration of various Systems & Services between Government bodies like university & Citizens. 
• Through in the e-Governance, the government services will be made available to the citizens in a convenient, efficient and transparent manner. The three main target groups that can be distinguished in governance concepts are Government, citizens and businesses / interest groups. In eGovernance there are no distinct boundaries.
• The model for eGovernance is a one-stop portal, where citizens or stake holders have access to a variety of information and services. An ideal portal would be a single window for information dissemination where a citizen and all stake holders would be able to access all services and obtain relevant information such as in a citizen facilitation centre.

The role responsibilities of this division will be as follows:

Development of Software

• Development of UMS
• Integration of eOffice, IFMS & AUAMS
• Updating UMS
• Development of Social Media
• Miscellaneous
• Activities assigned by Director, CGG/ Vice-Chancellor from time to time.

e-Monitoring

• Maintenance of Data Centre
• Integrated MIS of the University
• Report Generation
• Monitoring of Websites
• Monitoring of Social Media
• Miscellaneous
• Activities assigned by Director, CGG/ Vice-Chancellor from time to time.

(III) Administrative Reforms and Public Grievances (ARPG) Division

The ARPG division will have the following officers

• OSD to BOM
• Coordinator, ARPG
• Assistant Coordinator, ARPG
• Coordinator, RTI

The role responsibilities of this division will be as follows:

• Citizen charter
• Best Practices Manuals
• Good Governance Guidelines
• Administrative Reforms and Regulations
• Public Grievances Handling Leading to Zero Genuine Grievances (ZGG)
• Process Engineering
• Design of access control & surveillance
• Vigilance
• Ranking, Accreditations and Awards
• RTI / RTI Appeal
• Preparations of Agenda and proceedings of UMC/AC/BOM etc.,
• Miscellaneous
• Activities assigned by Director, CGG/ Vice-Chancellor from time to time.